Compliance reporting for Apple fleets
DARE Technology · reporting and compliance for the Apple devices they manage
OpenKit built Zappl for DARE Technology, who manage Apple devices for their customers, along with the compliance model behind the figure those customers read. It was the first thing DARE could put in front of a customer.
Overview
DARE Technology run their customers’ Apple devices. When a prospective customer asked how many of their machines were patched and which ones were behind, DARE had no way to show them. OpenKit built Zappl, the reporting and compliance platform that answers that question.
£1,000+
a month DARE report their customers saving on previous tooling, in many cases.
100+
customer organisations on the platform by DARE’s count, each seeing their own devices without an engineer in the middle.
2
portals reading one set of numbers, one for DARE’s customers and one for their own engineers.
Approach
What OpenKit built
- A customer portal with device and application views, dashboards, alerts and scheduled PDF reports by email.
- A client management portal for DARE’s own engineers.
- The compliance model behind the figure each customer reads.
One record a support engineer can work from
Each device record holds the serial number, disk space, FileVault status and the full application list with versions and install paths. The engineer stops asking the customer to read things off their screen.
Every figure links to the devices behind it
Application counts and compliance figures are clickable throughout and filter straight to the devices they describe. The fleet view answers “which ones?” without anyone exporting a spreadsheet.
One place to run every customer
DARE’s engineers add a customer and keep licence keys and expiry dates against the record. When a customer hits a problem, an engineer can step into that customer’s own view of Zappl, see what they are seeing and fix it from there.
Customer data is held in the UK and handled under UK GDPR.
The model
How compliance is measured
The first thing OpenKit worked out with DARE was the method behind the compliance figure. A strict pass-or-fail score made every fleet read as broken, including the well-run ones, so nobody acted on the number. The measure OpenKit and DARE agreed reflects how a customer’s devices are actually being run.
Result
What changed for DARE
DARE’s customers sign in to Zappl and read the state of their own machines. OpenKit has maintained the platform since it launched, keeping patch coverage and the compliance rules current.
Voice
What DARE said
OpenKit transformed our business requirements into Zappl, an elegant web application that provides secure Apple patch management for our customers. Their process began with thorough discovery sessions, demonstrating a clear understanding of our business objectives and user needs. The intuitive interface and streamlined workflows have reduced our staff admin workload and increased user adoption, with 100+ customers already onboarded. Throughout the partnership, OpenKit consistently demonstrated their commitment to delivering business value, from initial planning through to final implementation.
OpenKit delivered us a high-performance React application for Apple patch management, featuring large data ingestion and processing with enterprise-grade security. Their technical expertise was evident in every aspect, from an optimised frontend architecture to a robust backend with comprehensive API integration. The resulting application excels in both performance and reliability, with comprehensive monitoring and an automated deployment pipeline ensuring system stability.
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