OpenKit Privacy Policy

Last Updated: 19 January 2025

Introduction

This Privacy Policy applies to all services provided by OpenKit (“we,” “our,” or “us”), a software agency based in the United Kingdom. This policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect and Why

The following table details our data collection activities:

Personal Information Categories and Usage

Contact Information

• What we collect: Full name, telephone number, email address
• How we use it:
  • Providing our software development and consulting services
  • Communicating about projects and services
  • Sending important updates and notifications
  • Responding to enquiries
  • Meeting our contractual obligations
• Legal basis: Contract performance, legitimate interests, and consent where applicable

Professional Information

• What we collect: Company name, job title, business address
• How we use it:
  • Project management and delivery
  • Business relationship management
  • Contract fulfilment
  • Professional communications
• Legal basis: Contract performance and legitimate interests

Service Usage Information

• What we collect: Project interaction data, service usage patterns, feedback
• How we use it:
  • Improving our services
  • Project tracking and management
  • Quality assurance
  • Service optimisation
• Legal basis: Legitimate interests and contract performance

Technical Information

• What we collect: IP addresses, device information, cookies, usage data
• How we use it:
  • Service delivery and maintenance
  • Security monitoring
  • Technical issue resolution
  • Service optimisation
• Legal basis: Legitimate interests and necessary for service provision

How We Share Your Information

We may share your personal information with:

Trusted Third Parties

• Service Providers: Technical infrastructure providers, hosting services, development tools
• Professional Services: Accountants, legal advisors, consultants
• Business Partners: Only when necessary for service delivery and with appropriate safeguards

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security issues
• Respond to valid legal requests from public authorities

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

Your Rights Under UK Data Protection Law

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request erasure of your data
• Object to processing
• Restrict processing
• Data portability
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at contact@openkit.co.uk

Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Specific retention periods vary based on the type of information and purpose of processing.

International Data Transfers

When we transfer personal data outside the UK, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions
• Other legal transfer mechanisms as approved by UK authorities

Changes to This Policy

We may update this policy periodically. Significant changes will be notified through:

• Email notifications
• Website announcements
• Service notifications

Contact Us

For any questions about this policy or our data practices, please contact:

OpenKit Data Protection Officer Portland House, Belmont Business Park, Durham DH1 1TW Email: contact@openkit.co.uk Tel: 020 3355 1358

Complaints

If you have concerns about our data practices, you can contact:

Information Commissioner’s Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 www.ico.org.uk