Voice AI systems built with ElevenLabs and LiveKit that answer calls, book appointments, and handle customer questions. In 40+ languages. Without the hold music.
OpenKit builds voice AI systems that handle incoming calls, book appointments, and answer customer questions without human intervention. OpenKit develops conversational AI using ElevenLabs for voice quality and LiveKit for real-time communication infrastructure. OpenKit is an ISO 27001 and ISO 9001 certified software company based in Durham, UK.
The phones ring during meetings. They ring at 6pm when everyone has gone home. They ring on Saturday morning. And nobody picks up.
The customers who do get through wait on hold, repeat themselves to three different people, and hang up wondering why they called in the first place.
When customers cannot reach you, they call the next company on the list. You never find out how many you lost.
Half the day goes to answering the same ten questions about pricing and availability. Hours that could go toward real work.
Every time business picks up, you need more people on the phones. Finding and retaining good staff gets harder every year.
Customer details scatter between calls, emails, and sticky notes. Your CRM stays half-empty. Context gets lost.
OpenKit builds voice AI on the best platforms available and connects them to your existing business systems. No proprietary black box. You own the system.
The voice engine. ElevenLabs produces the most natural-sounding AI speech available today. We use their conversational AI to power phone calls and chat widgets that sound genuinely human, with proper intonation, emotion, and context awareness across 40+ languages.
Voice engineThe real-time backbone. LiveKit handles audio streaming with minimal delay. OpenAI uses it for ChatGPT Voice Mode. We use it for the same reason: it works, it scales, and the latency is low enough that conversations feel natural.
Real-time infrastructureCalls create contacts, log conversations, and update deal pipelines automatically. No manual data entry.
Call routing, number provisioning, and SIP trunking. Your existing phone numbers keep working.
Books appointments during conversations. Availability, timezones, and confirmations handled automatically.
OpenKit provides the glue between these platforms. We configure the AI agent, set up integrations, test end to end, and hand you a system that runs without daily oversight. Most deployments are live within two to three weeks.
The whole thing takes under a minute.
A customer calls your Twilio number. The voice AI picks up instantly. No ringing out, no hold music, no voicemail. Just a natural voice saying hello.
ElevenLabs generates natural responses in real-time through LiveKit. The AI answers questions, collects details, qualifies leads, or books appointments through Calendly.
Contact details go into HubSpot. A conversation summary arrives in your inbox. If a meeting was booked, it is already in your calendar. No manual data entry.
Three common setups we build. Each connects voice AI to your existing tools so the automation fits how your business already works.
A service company gets dozens of calls a day asking about availability, pricing, and service areas.
The voice AI handles these calls using ElevenLabs conversational AI, capturing caller details like name, phone number, and email from natural conversation. It emails a structured summary to the team after each call. When the caller needs a real person, the AI routes them to the right team member through Twilio with full context of what was already discussed, so nobody has to repeat themselves.
Discuss this setupA clinic or professional services firm needs to book consultations without the back-and-forth.
Customers call and the AI checks real-time calendar availability through Calendly, books the appointment during the conversation, and sends a confirmation. Reminders go out automatically before the meeting. Rescheduling and cancellations are handled the same way. The voice AI understands requests like "sometime next Thursday afternoon" and finds the right slot without forcing callers through a phone tree.
Discuss this setupVisitors to your website can ask questions by speaking instead of typing.
OpenKit builds voice-enabled chat widgets that sit on your website and let visitors have a real conversation with your business. The AI answers product questions using your knowledge base, sends relevant links and documents during the conversation, and captures leads for follow-up. Visitors who prefer typing can use text chat in the same widget. Everything feeds back into HubSpot so your sales team sees every interaction.
Discuss this setupThese are starting points. OpenKit customises every voice AI system to fit your workflow, tools, and customer expectations.
Tell us what you needOpenKit is a UK-based software consultancy that specialises in AI development for businesses. We are not a SaaS platform selling you a login. We build bespoke voice AI systems tailored to how your business actually operates, then hand you the keys.
OpenKit has delivered AI solutions across healthcare, financial services, legal, insurance, and education. Our team handles everything from initial scoping through to deployment and ongoing support, so you do not need in-house AI expertise to get started.
OpenKit builds systems you control. No vendor lock-in, no per-seat pricing that scales against you. Your voice AI runs on infrastructure you own.
OpenKit holds ISO 27001 (information security) and ISO 9001 (quality management) certifications. Voice AI systems handling customer data need this level of governance. We build it in from day one.
Every voice AI system OpenKit delivers is designed to meet UK GDPR requirements. Call recordings, transcripts, and customer data are handled according to your data retention policies.
FAQ
Get answers to the most common questions about AI voice technology, pricing, and implementation.
Yes, we provide direct HubSpot API integration that automatically creates new contacts with extracted information (name, phone, email) from voice conversations. All conversation summaries are also logged in HubSpot for complete lead tracking.
Our system automatically formats and sends conversation summaries to your business email (Gmail, Outlook, etc.) with structured data including caller details, conversation transcript, and key action items. This can also be integrated with forms like Gravity Forms or Typeform if preferred.
Absolutely. We handle complete Twilio setup including call forwarding from your existing numbers, SIP trunking configuration, and intelligent call routing. Your existing Twilio numbers can be integrated without disrupting current functions.
Our AI recognises scheduling requests during calls and can book appointments directly through Calendly's API or MPC connections. The system handles availability checking, timezone conflicts, and sends confirmation links automatically.
ElevenLabs provides the most natural-sounding conversational AI available today. It delivers smoother interactions, better context understanding, and more human-like responses compared to other voice AI platforms, which is crucial for professional business communications.
LiveKit is enterprise-grade real-time communication infrastructure that powers our voice AI with ultra-low latency, global edge networks, and 99.9% uptime SLA. It's the same technology used by OpenAI for ChatGPT Voice Mode.
Yes, our conversational AI can send links, documents, and resources during calls through integrated messaging systems. It can also trigger automated email sequences with relevant materials based on conversation context.
Yes, our conversational widgets support both voice and text messaging in a single interface. Customers can choose their preferred communication method, and all interactions are captured and processed consistently.
Most implementations are completed within 2-3 weeks. This includes system integrations, testing, and staff training. We handle all technical setup while you focus on your business operations.
Most businesses see positive ROI within the first month through reduced staffing costs and increased lead capture. Complete ROI (covering implementation costs) typically occurs within 3-6 months depending on call volume.
Absolutely. Our voice AI scales from handling dozens to millions of concurrent conversations without performance degradation. As your business grows, the system automatically scales to meet demand with no manual intervention required.
We provide 24/7 technical support, regular system updates, performance monitoring, and dedicated account management for enterprise clients. All integrations are maintained and updated as your connected platforms evolve.
Voice AI typically costs 60-75% less than equivalent staffing. While a full-time customer service representative costs £25,000-35,000 annually, our voice AI handles unlimited calls 24/7 for a fraction of that cost.
No setup fees for standard integrations. We offer flexible monthly contracts with no long-term commitments. Enterprise implementations may have one-time integration fees, but these are typically recovered within 2-3 months through operational savings.
Our pricing includes the voice AI system, all integrations (HubSpot, Twilio, Calendly, email), ongoing maintenance, updates, technical support, and performance monitoring. No hidden fees or per-integration charges.
Yes, all communications are encrypted end-to-end with enterprise-grade security. We're ISO 27001 certified, GDPR compliant, and maintain the same security standards as major financial institutions.
Our LiveKit-powered infrastructure provides 99.9% uptime with automatic failover systems. In the rare event of an outage, calls can be automatically routed to backup systems or human agents to ensure business continuity.
Our system achieves 99%+ accuracy for voice recognition and 95%+ accuracy for automatic data extraction (names, emails, phone numbers). Any errors can be quickly corrected, and the system learns from corrections to improve accuracy over time.
Our AI voice experts are here to help. Start AI project to discuss your specific needs and get personalised answers.
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